Frequently Asked Questions
Everything you need to know about our washable rugs and home accessories.
Are all Lorena Canals rugs machine washable?
Yes, our rugs are specifically designed to be washed in a domestic washing machine. Please check the specific product page for the recommended drum capacity for each size.
What materials are used in your products?
We use high-quality natural fibers, primarily 100% natural cotton and wool, along with non-toxic dyes to ensure our products are safe for children and the environment.
How long does shipping take?
Standard shipping typically takes 3 to 7 business days depending on your location. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a shipping label.
Are your products handmade?
Yes, each piece is handcrafted by skilled artisans in India. Because of this artisanal process, slight variations in color and shape may occur, making every rug unique.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible payment options like Klarna or Afterpay in supported regions.