Returns & Exchanges
At Lorena Canals, we want you to be completely satisfied with your purchase; if your rug or accessory isn't the perfect fit, you can return it within 30 days of delivery.
Initiate Your Return
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all tags are attached and the product is in its original, unwashed condition.
Attach the Label
Download and print the prepaid shipping label provided by our portal and securely affix it to the outside of your box.
Ship and Refund
Drop off your package at the designated carrier location; once we receive and inspect the item, your refund will be processed to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing